Lorna and Palina did a great job of listening to our organization’s needs and putting together a training program directed toward what we wanted to accomplish. They brought great energy to the sessions, and kept our staff engaged throughout the day.
Ryan Gerulf, Development Director of ISHS


SPOT Academy’s Process Improvement class provides a unique learning experience in which participants from any discipline can come together to learn PI concepts in addition to effective communication tips and tricks that are industry neutral and can easily be implemented on a small or large scale. I would absolutely recommend this training!”
Palina Louangketh, MHS, RHIT, CPHIT, Director of Quality, Saint Alphonsus Health Alliance – Saint Alphonsus Health System

SPOT assessment platform explains things that I have been struggling with throughout my life. Particularly with the professional realm. These will be just the empowerment tools I need to help my future interactions. Lorna thank you!”
Dyma Anderson, PorterHouse Inc.

We have listened to several trainings in the past, but this one had a special way of captivating and motivating everyone in the room…. We would recommend SPOT Academy to any company who wishes to achieve wonderful customer service. Lorna and her staff are great to work with and go above and beyond to help their clients.”
Sam Warren, CEO, InCom

The SPOT Academy training has forced me to think outside the box and incorporate new concepts into my day-to-day routine, allowing me to complete my tasks faster and more efficiently as well as demonstrate to our leadership the work that is not only on the schedule to be done but what has been completed, creating transparency and collaboration.”
Katie J. Gries, CMPE, Practice Improvement Manager, Saint Alphonsus Health Alliance

Sterling Mortensen really makes the training fun and interactive. He has an incredible knowledge of the content and his enthusiasm is contagious. I would recommend the Process Improvement class to everyone! No matter your knowledge on lean, Six Sigma, or theory of constraints you will learn something new that can be brought into not only your professional life, but personal life as well. Sterling is definitely the subject matter expert!”
Laura M. Cradic, Practice Improvement Manager, Saint Alphonsus Health Alliance

SPOT Academy has a curriculum that is rigorous and it forces students to be successful!”
Carly Manhart, Teacher, Caldwell High School